We expect you to ask lots of questions, especially these days. Here are a few that we hear a lot.
The Center believes in the wholistic treatment of the child and family. We work together to address the needs of each individual. Our focus of treatment is based on the developmental model which incorporates addressing the following skills: attention, cognition, social-emotional, language-communication, motor and sensory processing, and behavioral strategies.
We take precautions daily to prevent the spread of disease and will continue to do so. For detailed information about our new policies and procedures, please visit our COVID-19 Update page.
The Center was established in 2007. Our therapists have extensive experience in working with children diagnosed with developmental differences. Visit our Staff for more information about their experience and areas of specialty.
We partner with psychologists and social workers from Anchored Family Psychology and Counseling Associates – conveniently located in our Jenison location – for psychological evaluation, diagnosis and treatment.
The Center’s team of occupational, speech, and physical therapists leverage a wholistic treatment of child and family that addresses attention, cognition, social-emotional, language-communication, motor/sensory processing, and behavioral skills.
Anchored Family provides developmental and behavioral health services for children and adolescents. Their psychologists, social workers and BCBA’s are specialists in childhood development, neurodevelopmental disorders, Autism Spectrum Disorders, ADHD, mental health concerns, behavioral challenges, learning and performance, and early intervention.
Together, The Center and Anchored Family will work together with you and your family to determine optimal integrative treatment.
Services performed at Anchored Family are billed separately and appointments will need to be scheduled directly with the Anchored Family team.
It is our belief that early intervention is a key component when working with children and family. We work closely with caregivers during treatment sessions and will establish areas of treatment to be addressed in the home. The programs developed include individual and group therapies for a wide range of ages.
It is NEVER too early to question if concerns arise and a consultation with an experienced clinician can be extremely helpful. Early intervention has been proven to be highly beneﬁcial for children with a wide range of developmental differences.
If you have concerns about your child or would like to begin treatment, please call us at 616-667-9551 or fill out a contact form.
Occupational, Speech and Physical therapies are paneled with Aetna, Blue Cross Blue Shield (BCBS) of Michigan, Blue Care Network (BCN), Cofinity, and Priority Health covering a range of diagnoses. We are paneled with all of these providers for autism spectrum services.
Clients with other health plans may be able to submit for reimbursement, but payment will be out-of-pocket at time of treatment. It will be the patient’s responsibility to submit a copy of an itemized bill of services to his/her individual insurance carrier for evaluation of benefits and reimbursement. We have dedicated staff to help answer your questions regarding your policy and coverage.
Clients will receive invoices suitable for insurance purposes. From time to time, these may be lost and copies will be requested. There may be an additional charge if requests are deemed excessive.
The cost of an evaluation at The Center is dependent on the length of time required to complete the initial evaluation. An initial evaluation can take from 1-2 hours to administer. This will include time spent with the child for observation/testing, scoring of test material, a written report and treatment plan. Evaluations done by other facilities will be accepted if they are current.
We require a 24-hour notice in the event you need to reschedule/cancel an appointment. If you miss an appointment without notice, we will consider this a missed appointment and a $55 no-show fee will be assessed to you. This applies to late cancellations and “no-shows.” This fee will be billed to you directly and is not covered by insurance – and must be paid prior to your next appointment. If you don’t have a scheduled appointment, the balance is expected in a timely fashion.
If you do not join your TeleHealth session within the first 10 minutes, you will be charged. If you cancel your session less than 3 hours prior to your appointment time, a late cancellation fee will be issued. Please be mindful of your therapy schedule and communicate any conflicts you might have.
Payment is due at the time the service is rendered unless other arrangements have been made in advance. Cash, check, or credit card (VISA and Mastercard) are accepted. We do accept flexible spending accounts. We are In-Network Providers with Blue Cross/Blue Shield and Priority Health. If you have questions regarding your account, please contact us.
The records/billing records that we maintain are the physical property of The Center – the information in those records is part of your private health information. We recognize that from time-to-time you may want to review or obtain all or part of this information. We will be happy to provide copies for you.
If the information is for a minor or disabled person, private health information will only be disclosed to a parent or legal guardian as determined under Michigan law. Furthermore, we reserve the right to limit such disclosure as we determine to be in the best interest of the child or disabled person or as provided by law. We generally maintain records for a period of seven years following the date of service.
The Center requires 24-hour notice for records to provide time for staff to collect them. Requests for information should be made in writing. Copying charges and other fees may be assessed as occurring and shall be due prior to releasing the copies.
The Center is concerned for everyone’s safety during inclement weather conditions. If the office is closed, you will be contacted by staff. Office closures will also be posted on our Facebook page. Families scheduled for afternoon sessions should plan to attend unless they are contacted by staff. If The Center is open and you decide to keep your child home, please be sure to communicate with your therapist or call the front desk at (616) 667-9551.