Our Policies beginning July 2020
Thank you for adhering to our new normal! We’ve enjoyed seeing our kids again, both in person and virtually. We know it’s not easy, but the precautions are necessary in order for us to provide treatment and keep everyone safe and healthy.
waiting rooms remain closed
Families will be asked to check-in over the phone, and wait in their cars. We are limiting guests to therapists, the child, and one parent/caregiver only.
Please do not drop off your child and allow them to wait in the lobby for their therapist.
If you need to use the restrooms, you must be wearing a mask. If you don’t have a mask, please call the front desk before entering and we can provide you with one.
Health checks will be conducted at every session. This includes a temperature reading and COVID-19 symptom screenings. If your child is experiencing any symptoms, please err on the side of caution and keep them home.
CDC Guidelines to be practiced
- Staying at least 6 feet (about 2 arms’ length) from other people
- Using PPE: All therapists will be wearing face shields or masks. We are asking parents/caregivers to please wear masks to appointments, and highly encourage your children. We know this will be more difficult for some.
We will be relying on our beautiful outdoor spaces to conduct sessions when appropriate – weather permitting.
We will be enforcing our cancellation policy. If you do not show up for your therapy session without notifying our office, you will be charged a $55 no-show fee. If you cancel your child’s appointment with less than 3 hours notice, a late cancel charge of $55 will be issued. If your child has an early a.m. appointment, do your best to contact us as soon as possible. If it is before office hours, please leave a voicemail. Exceptions will be made in the event of an emergency or the sudden onset of symptoms.
Please know that we have several families on a waitlist who are eager to get services. If you are not able to commit to a consistent therapy schedule you will jeopardize your scheduled times. As you know, consistent therapy yields positive outcomes. Our goal and intention is to achieve optimal progress while working with your children.
If you do not join your TeleHealth session within the first 10 minutes, you will be charged. If you cancel your session less than 3 hours prior to your appointment time, a late cancellation fee will be issued. Please be mindful of your therapy schedule and communicate any conflicts you might have.
We will do our best to remain on schedule. Due to the extra time the therapists need to transport children to and from the parking lot and sanitize surfaces we may run a few minutes behind. We are doing our best to service as many children as we can while maintaining a safe environment. Your patience with us is greatly appreciated!